Network Render Configurations missing images

Help and Troubleshooting
1

I have created a .bip that contains 13 model sets and 2 studios.
I have sent this to render on the network.

Prior to the weekend, it had completed some of the images and saved them in a folder on my local machine.

When I came in Monday, the network monitor showed that it had completed many more tasks. The images associated with those tasks were not saved in the folder.
If I look in the log files (from C:\Users\Public\Documents\KeyShot Network Resources\Logs) I can find entries for the missing configurations. There are no errors shown for these. In one case, a successful image is listed with 2 that are not present.

Is there another folder the images could be saved in? I would like to avoid re-rendering the whole affair if I can help it.

2

The configuration job finished missing several configurations.
I have gone through and created individual jobs for each missing configuration and sent them to the network.
One of them just completed without saving to the folder.
The log data from the network monitor says: Accumulated work done 634496 (CPU time) with 16 cores for 39656s

The log data from a successful individual job says: Job downloaded to “”

These jobs had all the same settings (GPU) aside form the name of the destination files.

3

Hi Cory - I checked with our support team and they confirm they got your ticket and are looking at it right now.

4

Yes, thank you for checking on it.